How the process works
From your first few minutes to the outcome, including what happens when a business still won't put things right.
You tell us what happened
About five minutes, and you don't need any documents to start. We ask what the work was, who did it, and roughly what you're owed.
- Apply
You tell us what happened
About five minutes, and you don't need any documents to start. We ask what the work was, who did it, and roughly what you're owed.
- Review
We review it and come back to you
We assess what happened and come back to you with a straight answer on where you stand and what we would do about it. There's no charge for finding out.
- Engagement
We take it on and start work
This is the point where the engagement cost applies, and the only point at which any money changes hands unless we recover for you. We build your file properly: the contract, the payments, the timeline, the evidence. How a claim is assembled substantially affects how it's received.
- Advocacy
We put it to the business, and keep going
We advocate on your behalf through formal channels, escalating as far as your advocacy file warrants. We check in regularly and tell you what's happening as it happens, and you can follow every step in your portal whenever you want to. Many advocacy files resolve here, because a documented claim pursued by a third party is a different proposition to an individual customer who can be waited out.
- Redress
The business puts it right
The outcome we're aiming forMoney back, work completed, or the repair paid for. This is the outcome we're working toward, though no one can promise it in advance, and anyone who does is telling you something they can't know.
- Final notice
If they still won't move
If that doesn't workWe exhaust what advocacy can achieve and tell you so honestly rather than continuing to bill hope. You'll have a complete, organized file of everything that happened.
- Legal referral
We connect you with a law firm
If that doesn't workFor advocacy files that need a civil claim or arbitration, we introduce you to an independent law firm in your state. We receive no compensation for that introduction, and you owe us nothing beyond the engagement cost. The file we've built goes with you, which is worth real money in attorney hours.
Why not just chase it yourself?
Nothing stops you. What changes is who the business thinks it is dealing with.
A documented claim
Contract, payments, photographs and correspondence, put together so the business has to answer the facts rather than answer you.
Sent to somebody who can decide
In writing, to a person with the authority to resolve it, with a specific remedy attached.
Pressure that doesn’t stop
We keep going past the point most people give up, because it is our work rather than your evening.
A straight answer on lawyers
If your situation needs an attorney we say so and introduce you to one, taking nothing for the introduction.
Our review
Every advocacy file is reviewed before we take it on
We look at what you were promised, what you got, and what you can evidence.
If we don’t think we can help, we say so, and we tell you what else you could do about it.
Where our work stops, and who picks it up
- We don't give legal advice. Satisfy is not a law firm and nothing we send you is a legal opinion. What you get is the record, assembled and dated, and a straight account of where you stand.
- We don't represent you in court. If your situation needs litigation, we'll tell you and connect you with a law firm, taking nothing for the introduction.
- We don't guarantee a recovery. Anyone who does is telling you something they can't know.
What it costs, briefly
Finding out where you stand is free. When we take your advocacy file on, there is an engagement cost, which covers the real work of building your file and starting advocacy1.
After that, there is nothing else to pay
Want the background rather than the process? What financial redress is, and why this service exists.
Disclosures
- 1.Engagement costs vary by state, by the kind of work involved, and by the value of the advocacy file. The exact figure for your situation is disclosed in your portal and in the consumer service agreement, after we review your advocacy file and before you sign or pay anything. The engagement cost is not refundable, because it covers work already done.