How a diminished value or total loss claim gets worked
Two ways to close the gap between the insurer's number and the real loss: run it yourself, or let a specialist run it for you.
The steps
Tell us what the insurer offered
The vehicle, what happened, what they have paid or offered, and what you believe the loss actually is. About five minutes, no documents needed yet.
Choose how you want to run it
Work the claim yourself with a step-by-step guide built for diminished value and total loss disputes, or let us match you with a specialist program that runs it for you.
Run it your way
The guide covers what to gather, what to say, and when to invoke your policy's appraisal clause. The specialist path skips straight to somebody doing that work on your behalf.
You get an outcome, or an honest no
A closed gap, or a clear answer that it isn't worth pursuing further. Nothing owed beyond the guide's purchase cost, or whatever you agree with the specialist program directly.
Why bring an advocate into a vehicle claims dispute?
You could pursue it yourself. What changes is what the other side has to answer.
Built on the contract
What was promised in writing, what was delivered, and the gap between them, set out so it can be answered point by point.
Aimed at a decision maker
Not a support queue. In writing, to somebody who can authorize the remedy we are asking for.
Escalated on the right track
Every service line has its own channels with real consequences attached, and we use the ones that fit yours.
A straight answer on lawyers
If your situation needs an attorney we say so and introduce you to one, taking nothing for the introduction.
Where our work stops, and who picks it up
- We don't give legal advice. Satisfy is not a law firm and nothing we send you is a legal opinion. What you get is the record, assembled and dated, and a straight account of where you stand.
- We don't represent you in court. If your situation needs litigation, we'll tell you and connect you with a law firm, taking nothing for the introduction.
- We don't guarantee a recovery. Anyone who does is telling you something they can't know.
More on this service line on the vehicle claims page.
Choose how to run your claim
See how we can help, from $49 to run it yourself, or tell us what happened and we'll match you with a specialist for free.